How do you accept bookings?

Bookings are taken on a first come first served basis. Once you have confirmed interest in my services I will add you to the calendar, and then as your date approaches, we will reconnect and start to finalize all the details.

 

How far out do I need to book?

I encourage clients to book as far in advance as possible as I only take on so many bookings per date. You certainly do not need to know everything you want or need at the time of booking, but can secure your date, and the rest of the details can be figured out later.

 

Are deposits required to book/secure my date?

Yes, there is a $50.00 booking deposit which secures your date and any rental items. These deposits are non-refundable if services are canceled by yourself. Deposits are deducted from your final invoice total.

 

When do I need to have final designs/decisions made regarding my signage?

4 – 6 weeks out from your wedding date.

 

When do I have to have the information to be lettered on the signs submitted?

Information and wordage to be lettered on signs is asked to be submitted two weeks or more before your event date. Please send information in word doc or PDF format. Inspiration pictures are encouraged!

 

Can I make changes to my order?

Yes, large changes (adding or withdrawing signs) can be made up to two weeks in advance, small changes (ie/ last minute RSVPs) can be made up to 1 week in advance. Adding additional signage is based on rental and calendar date availability. Additional fees may apply to changes on work that has already been completed.

 

When is final payment due?

Payment is due in full 2 weeks prior to event date. Please note, work will not be started until payment is received. Late payments may be subject to a late fee. Damage deposit may be paid at a later date or along with design fee.

 

What if I need to cancel my order?

Bookings may be cancelled up to 4 weeks in advance without penalty. 50% of payment will be kept for bookings cancelled under two weeks notice. Payment is non-refundable for orders cancelled within 1 week or less.

 

When will my signs be ready for pick up?

Your signs will be ready for pick up two days prior to your event date unless otherwise discussed. Should your order be ready early you will be notified ahead of time, and we can arrange a convenient pick-up date. Should you require a specific pick-up date, please notify me upon booking. Extended rental dates are available upon request and subject to additional rental fees.

 

When do rental signs need to be returned?

Rental items are to be returned within two days following event date unless otherwise discussed.

 

If providing my own signs, when do I have to have them dropped off to you?

Two weeks in advance minimum but more time is always encouraged!

 

Do you offer venue delivery and pick up?

I do! We travel from Vancouver – Chilliwack at a flat rate and can travel further distance upon request. Please contact me for rates.

 

Do you offer design meetings, consults, rental viewing appointments, or mock

designs?

Absolutely! Design meetings, consultations, rental viewing appointments can all be made possible at your request.

 

What if I need something created last minute?

I will always do my best to accommodate last minute orders or requests. Orders under 2 weeks

notice may be subject to a rush fee depending on availability.

 

Do we have to sign a contract?

If renting, yes. The contract outlines the expectations of yourself and I, as well as details related to your rental items, invoicing, payment, pick-ups/returns, and/or delivery services.

 

If renting, do you require a damage deposit?

Yes, damage deposits are required on all rental items and based on the value of signage being rented out. Please note, signs will not be released until damage deposits are received. Damage deposits are returned via e-transfer and may take up to 72 hours to return/process.

 

What methods of payment do you accept?

Payments are collected via e-transfer or cash.